Fraud is an ongoing battle for banks and the sums involved are huge. In just six months, in 2008, card frauds amounted to £302 million. Clearly, fighting fraud is not for the faint hearted! RBS has delivered fraud prevention e-learning to 16,500 staff. Led by a series of realistic scenarios, the programme looks at RBS's fraud policy, where fraudsters obtain information, warning signs and prevention techniques. A final assessment test confirms the user's understanding.

This programme has had a major impact within RBS, increasing detection rates, decreasing time taken to identify fraud and reducing resultant losses.

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