British Airways recognised the complexity of equality and diversity and how learning interventions often struggle to fill performance gaps.

So how did they address this complexity? They partnered Epic and Pearn Kandola to develop a leading edge blended programme providing immersive e-learning complemented with a one-day workshop.

The elearning offers a dynamic interface - an Air Traffic Control console warning users of potential ‘issues' on their radar. Content includes interactive exercises, assessments and a toolkit.

In bringing this topic to life the solution embodies the underpinning concepts of inclusion and respect, capturing learners' hearts and minds to transform their day-to-day behaviour at work.

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