Job description
Job Title: Project Support Officer
Reports to: Production Team Leader
Main Purpose of Job:
Support Project Leaders in managing aspects of production. Responsible
for monitoring projects, ensuring that they conform to Epic's production
processes. Assist Production Directors in the resourcing and fiscal
management of projects.
Main Duties:
- Support Project Leader in plannning projects
- Monitor budgets and schedules
- Work closely with Project Leader to allocate and book resources
and be the team's point of contact on all resourcing issues
- Ensure the smooth day to day running of the project in your
area of responsibility
- Help prepare a weekly progress report and project reviews
- Work directly with the Project Leader to ensure the effective
timely delivery of the project and highlight any concerns
- Champion and monitor quality process so that high standards
are maintained at all times
- Organise, brief and supervise the testing process
- Organise and supervise voiceover and video shoots
- Organise and monitor graphic development
- Identify and recommend improvements to production processes
In addition to the duties and responsibilities listed, the jobholder
is required to perform other duties assigned by the manager from
time to time.
Person Specification
Job related knowledge, skills and abilities
Essential
- Good organisational skills
- Good communication skills both oral and written
- Ability to work flexibly and on own initiative
- Ability to work as part of a team
- Ability to monitor and resource projects
- Ability to use MS Project and similar software tools
- Knowledge of quality assurance procedures
Desirable
- Understanding of project processes involved in the development
of online solutions
- Knowledge and understanding of the theory of project management
- Ability to identify and manage project risks
- Understanding of fiscal management within commercial environments
- Effective facilitation and meeting management skills
- Ability to develop and maintain client relationships
Job related experience
Essential
- Experience of working in a team
- Experience of managing internal and external personnel and resources
within a project
Desirable
- Experience of managing production projects
- Experience of motivating and communicating with individuals
or groups
- Experience of dealing with clients
- Experience in managing budgets and fiscal arrangements
- Experience in the production and delivery of technology-based-training
or web applications
- Experience in coaching team members
Project Support Officer - Core Competencies
Developing good customer relationships
Presents a good image of the company to the customer
Remains polite and calm at all times
Builds trust by always doing what they say they will do
Builds rapport by showing a real interest in the customer and
their business
Communicates effectively, appropriately and in a timely fashion
Makes sure they understand the Project Leader and customers’
needs
Communicates with the client using their language, avoiding unnecessary
‘Epic’ jargon and explaining technical terms appropriately
Checks that what they are doing meets the Project Leader’s
expectations
Delivering results
Completes work on time, within budget and to agreed requirements
Ensures output is fit for purpose and right first time
Checks to ensure that corrective actions have been carried out
Ensures they understand of what is required of them, plans work
accordingly and raises any issues in a timely fashion
Manages risks to protect Epic’s and the client’s
business
Ensures appropriate expertise is involved at the right time
Manages resources effectively and efficiently
Ensures milestones are achievable and meet customer needs
Plans, monitors and controls project schedule and budget in a
proactive and effective manner
Ensures appropriate project and quality control processes are
followed
Manages change cost
efficiently and in a way that is acceptable to the client
Identifies opportunities to create competitive advantage or develop
new business
Developing effective solutions
Works with others to ensure appropriate expertise is used to
develop the best possible solutions
Helps Project Leader assess risks associated with proposed solutions
and helps identify ways to manage those risks
Always looks for ways to improve processes, products and customer
service
Keeps up to date with specialist area to ensure Epic maintains
a leading edge in its field
Uses specialist knowledge to provide professional advice and
develop pragmatic solutions
Self motivation and adaptability
Has a ‘can do’ attitude, overcoming problems as they
arise
Prepared to put in the extra effort when needed to meet challenging
targets
Perseveres and maintains high levels of performance when dealing
with difficult or dull work
Manages own work and motivations
Deals positively with change and uncertainty
Balances attention to detail and a broad perspective
Continuously working to improve own skill and knowledge
Open to feedback and opportunities for personal improvement
Open to new ideas, processes and technologies
Always looking to meet or exceed customer expectations
Team working
- Works co-operatively with others, offering and asking for
support when needed
- Does their fair share of work and never passes on a job half
done
- Treats other people with respect and consideration
- Openly shares knowledge and skills with colleagues
- Actively works to develop team spirit
- Ensures effective communication throughout the team
- Demonstrates a positive and supportive approach to decision
making and problem solving
- Supports team decisions and is willing to take ownership
of team tasks
- Works to develop positive relationships with other teams
and individuals
- Makes good use of the expertise of others, including those
outside the immediate team
- Gives thanks, praise and feedback in an appropriate and acceptable
manner
Please complete the online
application form,
send your CV to personnel@epic.co.uk
or
Personnel, Epic, 52 Old Steine, Brighton BN1 1NH
Closing date: 23/05/08
No Agencies Please
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