The value of e-learning in Treating Customers Fairly during difficult economic conditions
by Phil Horton The Financial Service Authority (FSA) has repeated its advice that the current market conditions and economic outlook should not be allowed to divert attention from the continuing need to handle customers within the high level principles they have set out. Whilst this advice is intended for the financial services, we would all benefit from considering it and looking at how we might implement relevant learning strategies. After all, we all know it is cheaper to keep a customer happy than find a new one. Phil Horton, Forum for Excellence leader for Financial Services, looks at this point and its role in Treating Customers Fairly. Read more Annual Public Health Forum acknowledges power of blended learning
by Joanne Jackson County Durham PCT's successful deployment of Epic's package of workshops and e-learning to raise awareness of mental health issues in the workplace was a topic of discussion at the 16th Annual Public Health Forum. Epic's blended programme has been specifically designed to support employment projects and train employers in the Wear Valley. Read on to see how Epic has played its part with the Public Health Team in this partnership between private and voluntary sector organisations to enhance knowledge, skills and attitudes in relation to the stigma and discrimination often associated with mental illness. What does it take to engage the end user and still achieve your learning objectives?
by Nick Timpson Top of the Agenda for most e-learning projects right now is managing the balance between engaging the end user with an enjoyable learning experience and achieving the learning objectives of the Client's business. This is a challenge we regularly face when developing e-learning interventions for our Professional Services Partners – specifically, learning that is developed with an external customer in mind. As services company ourselves, we deal with this issue everyday for all our Clients, so we know the expectations and the risks of getting it wrong. So how do you get the balance right? Nick Timpson, Forum for Excellence leader, considers the key factors here. Read more OGC learning procurement change is a welcome and ambitious project
by Sarah Axon Our colleagues at the Office of Government Commerce have embarked on a major exercise to rationalise how learning and development solutions (including e-learning) are procured by government departments and other public sector customers. The aim is to construct a suite of framework agreements which will be used by the whole public sector, and which will cover the provision of twenty-six different subject areas from basic skills to working with ministers. This is a welcome and ambitious project as the old government service catalogue (SCAT) was little used for e-learning or training. Sarah Axon, Forum for Excellence leader for Government, looks at the challenges and benefits for the e-learning industry here. Student's expectations of ICT place the spotlight on engagement - JISC conference review
by Tracy Capaldi-Drewett As the attention of education and research individuals involved in planning for and supporting the use of ICT turns to the JISC Conference 2008, Epic is delighted to see that the issues of the Changing Learner Experience and Web 2.0 IP are on the agenda. Epic's Forum for Excellence on Education leader Tracy Capaldi-Drewett has followed with interest the research coming out of JISC initiatives, particularly the Student Expectations Study. See how this and other JISC initiatives are impacting on e-learning here. Top ten e-learning bugs
by Lucy Fisher Epicentre, the test outsourcing arm of Epic, tests e-learning products for a wide range of publishers and developers. To highlight some of the issues that frequently go unforeseen, the Epicentre team have listed ten of the commonest types of bugs that they encounter during the testing of e-learning and educational products... Read more What is the best way of stretching a learning budget?
by Howard Hills When you are being squeezed to spend less and do more - is e-learning an immediate answer? Past research proves that by using e-learning, time-starved learners, learn just as effectively in half the time compared with other methods. Additionally, new tools expose even more opportunities... Read more
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John Viggers, DWP