Case study

ICI: Performance Management

The challenge

ICI Paints were leading a cross-business project to develop an e-learning programme for their employees, focusing on performance review management. It needed to provide any-time learning on a fundamental HR process, supporting and complementing the existing tutored workshops.

The content of the training had to be relevant to both appraisers and appraisees, reinforcing the belief that performance management is a process that is an integral part of everyday working life.

The solution

Epic was engaged to develop e-PM - a learning programme accessed by ICI employees either from their own desktop PCs, dedicated training PCs (Learning Resource Centres) or laptop computers.

Training is delivered as an HTML-based (browser) programme. The programme has a clear, easy-to-navigate format, with a friendly but authoritative tone.

It is engaging and interactive with the use of learning metaphors and on-screen exercises that replicate the tutor-led workshop to reinforce learning. There is a quiz element for self-assessment, but this is not formally tracked with a learning management system. Simple web log analysis is used, however, to record usage.

Outcomes

Andrea Miles, Business Development Director at Epic, said: 'Performance Management is key to all businesses meeting their strategic aims and yet, is still often perceived as an HR process rather than a business process.

'With the influx of e-HR, companies are recognising that there is no time like the present to tackle how Performance Management is trained and managed within an organisation and are looking at how online technologies can support them in their quest.

'We worked hard to ensure the tone and content for the programmes were pitched at an appropriate level and have already received very positive feedback from initial users.'