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E P I C   T H I N K I N G

Issue 40: March 2005

This month:
1. New white paper: Softskills and e-learning
2. Book review: The Wisdom of Crowds - James Surowiecki
3. E-learning Interview: Jane Massy, Learning and Performance Consultant & Industry Analyst
4a. Show report: E-Learning Research Centre Seminar
4b. Show report: MCRS 2005
5a. Research: LMS use
5b. Research: Universities in Europe Expand Use of e-Learning
6. Hall of Fame: Leaders in Learning - Pragmatists: William James and John Dewey
7. News: Exhibition season continues
8. Jobs: See the latest Epic positions
9. Blended Learning workshops: New dates announced


WHITE PAPER

Softskills and e-learning

1. Introduction

The term ‘softskills’ is widely used in training, yet there are some key questions that need to be asked about its definition and how it can be taught and learnt.

  • What are softskills?
  • Can softskills be taught?
  • How are softskills best learnt?
  • Do softskill simulations work?
  • Are there good softskills e-learning case studies?
  • What’s the future for softskills in e-learning?

We are now in a position to answer these questions by examining both theory and practice. There is now good evidence that sound softskill simulations are proving effective in learning.

Read more about this white paper by Donald Clark, Epic.

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BOOK REVIEW

2. The Wisdom of Crowds - James Surowiecki

Review by Donald Clark, Epic.

This book has become a cult text among open access enthusiasts. It flips conventional wisdom on its head, explaining why the many are smarter than the few. It also has some salutary lessons for those of us in education and training.

Here's the idea. Collective intelligence or 'the wisdom of crowds' is an alternative to 'chasing the expert'. The idea is counterintuitive in that traditional training devotes itself to the cult of leadership, namely the fine-tuning of the skills of a few, rather than trusting the many. It eschews the idea that leaders and CEOs are the best people to make decisions.

Read the rest of the review

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INTERVIEW

3. Jane Massy, Learning and Performance Consultant & Industry Analyst

At Epic, we love to hear the opinions and experiences of influential figures within the learning industry. You may remember we ran an interview with John Brown of Ufi Ltd. last Autumn. This month, Jane Massy, respected Learning and Performance Consultant, has generously answered our questions. The questionnaire aims to get personal views, rather than general thoughts on the state of the market and the questions have been designed acccordingly.

Q What's your INTEREST in learning/online learning?

I've been interested in learning, especially adult and workplace learning for a long time, I guess really since I found myself as a young mum at home with an infant of a few months and another on the way, and realising I wanted to re-start my education and change career direction. I started my first 'correspondence course' and discovered how difficult it was to learn outside formal mainstream systems. Professionally, I've been directly working in the field since 1991.

Q What interactive technology do you use and have at HOME?

I use Skype for multi person VOIP meetings, eRoom for collaborative working, occasionally WebCT for a particular project I have been evaluating for a couple of years, - I love my iPod which I use for downloading and listening to conference presentations and recently to listen to Melvyn Bragg, and I'm about to experiment with TV podcasting!

Read the rest of the interview

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SHOW REPORT

4a. e-Learning Research Centre Seminar
e-Learning: From Cottage Industry to Mainstream
Venue: HE Academy, York
Date: Tuesday 22nd March 2005

Review by John Harris, Director of Education, Epic.

On Tuesday 22nd March, I was invited to speak at a seminar organised by the e-Learning Research Centre, an organisation with its focus on e-learning research in Higher Education. The eLRC started life as one of the ill-fated UkeUniversities “public good” activities and now continues under direct funding from Higher Education Funding Council for England (HEFCE).

The opening address was given by Sal Cooke of the JISC TechDis service. Sal forcibly brought home the point that lecturers today really don’t understand the language of their students. She brought up a slide of bands and singers and asked the audience to shout out the name of a song associated with said band or singer (Frank Sinatra? My Way; Bob Dylan? Blowin’ in the Wind). She then brought up another slide with names like Limp Bizkit and Rasmus. Could we name a single song? Of course not. This highlighted the enormous challenge facing institutions as they try to create a learning relationship with people who speak an alien language.

Read the rest of the report

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SHOW REPORT

4b. MCRS 2005

Multi Channel Retail Show
Venue: ExCel Conference & Events Centre, Docklands, London
Date: March 15th & 16th 2005

Report by Matt Dolan, Marketing Manager, Epic.

The Multi Channel Retail Show (MCRS) 2005 took place this year on March 15th and 16th at the ExCel Conference and Events Centre, Docklands. Overall, the event must stand as a disappointment to organisers and exhibitors alike but, as with a house party, the enjoyment depends on those who turn up and this year’s show was deflated by poor attendance. It left one wondering whether the magnificent exhibition facilities offered by ExCel are suitably located.

That said, the event was a success insofar as those who did attend received premium attention from the exhibitors and the quality of visitors to the Epic stand suggests that training in the retail world is a fast-maturing area.

Read the rest of this report

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RESEARCH

5a. LMS use

'LMS Customer Satisfaction 2005: An Industry Analysis of the Customer Experience' is a piece of research by Bersin & Associates based on:

  • 660 system administrators, training managers, and executives
  • 45% installed systems within last 2 years
  • 24 satisfaction criteria
  • 15 different LMS offerings

Read the rest of this research

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RESEARCH

5b. Universities in Europe Plan to Expand Their Use of E-Learning

Those who claim that e-learning has had no real impact in Higher Education should take note of this survey, admittedly by WebCT, a vendor in the area:

  • 150 organisations surveyed
  • 93% of European universities plan to expand their use of e-learning over the next two years
  • 74% say that e-learning plays (or will within 3 years) a major role across a majority of university courses
  • e-learning now a mission critical phenomenon
  • increased quality of education number one benefit
  • increased access next
  • greater cost efficiencies next
  • more JVs across institutions to create and share content

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HALL OF FAME

6. Pragmatists in the world of learning - William James and John Dewey

It was in the US that a fresh scientific, practical and pragmatic approach to educational theory was to emerge. The Pragmatists James and Dewey were to introduce and emphasise psychology as the springboard for reflection on learning. They were also to push the importance of action, through learning by doing. Their practical theories were to have practical reach, and to this day they remain central to modern thought on educational theory.

Next month we'll look at a parallel movement from another political perspective the Marxists; starting with Marx himself, then those who applied his theories to education, Gramsci and Althusser. This will be followed by the Behaviourists, various schools in cognitive psychology and the Constructivists.

Read more about William James

Read more about John Dewey

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NEWS

7. Visit Epic at the HRD and ITEC 2005.

In April, Epic will make its annual journey to Olympia to exhibit at the CIPD show, HRD. We will be on the same stand as last year, 122, so if you would like to visit please contact us for free tickets.

Epic's growing influence in Defence training is reflected by our decision to exhibit at ITEC 2005, this time held at the Amsterdam RAI International Exhibition & Congress Centre from the 26th - 28th April. We will be on stand C48 and if you would like tickets, again, simply mail us. To get an understanding of Epic's approach to training for defence mail us for a copy of the Epic White Paper, Defence and e-learning.

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JOBS!

8. Job vacancies

Epic is looking for interactive designers and senior designers. Have you got what it takes?

Check out the latest vacancies

 


BLENDED LEARNING COURSE - BOOK NOW

9. NEW DATES

Epic has announced further dates for the Blended Learning workshops. Learn how to develop an Effective Blended Learning Programme. This unique course from Epic, centred around a practical, hands-on workshop, gives a step-by-step methodology for designing effective blended programmes, and tools to help with the decision-making process.

Click here for full course content and booking

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