Epic Think Tank
Blending Learning and Knowledge Management
3. Learning from war stories
One way of dealing with this difficulty - the difficulty inherent
in trying to abstract knowledge from the particular context and
circumstances in which it is formed - is storytelling. The realm
of tacit knowledge is full of war stories, parables, anecdotes,
and other narratives that embody lessons to be learned.
Organic knowledge management guru Dave
Snowden, Director of the newly formed IBM Cynefin Centre, wants
to reclaim these narratives and situate them within an 'ecological'
view of organisational knowledge that takes full account of the
importance he believes they possess. His work in this area has involved
'practice-based research into narrative as a means of both storing
and revealing knowledge'.
This parabolic approach preserves the specificity of the knowledge
it handles, and does not necessarily call for it to be broken down,
codified or converted beyond the processing that it has already
undergone in order to become narrative. However is this the whole
story about tacit knowledge?
Because it seems, on closer examination, that not all tacit knowledge
is equally tacit.
Next>>
Intro: Sven, VBM and the book under
the counter
1. The personality of knowledge
2. Making the tacit explicit
3. The book under the counter
4. The convergence of learning and
knowledge management
5. Reward systems in the culture club
6. Modelling the tall poppy
7. Value based management and Sven's
men
8. The Odyssey as quality manual
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