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Online Learning
Portals
The lines are blurring between straight websites and portals.
Using Gartner classifications, Generation 1 portals are predominantly
collections of resources. Generation 2 portals are task-based.
Portals, when designed well, integrate knowledge, data, tools
and applications, communications and task support. They are
a gateway to accessing a range of related services
and content in a clear and consistent manner.
A useful definition for a well designed learning portal
is:
A unified space that enables people to easily identify,
retrieve and use resources to achieve their learning and performance
goals.
The aim is to decrease effort, provide relevant contextual
filters on a larger knowledge base, integrate resources and
support workflow. Essentially, these portals become job-role-focused
and task-oriented.
An interesting comment on developing communities of best
practice is that perhaps this should be marketed as current
best approach. This leaves room for the notion of continuous
improvement and acknowledges that collections of knowledge
are live and always subject to change.
Thinking on from this, perhaps we should be developing 'success
centres', which are designed around a particular job role,
workflow or community. These centres are portals designed
to guide and support both new and experienced people in achieving
optimum performance in their jobs.
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Integration, performance,
collaboration
General trends
John Seely Brown
Gloria Gery
Case study: Dupont Nylon
Flooring Division
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