White paper
Knowledge management and e-learning
There's no business like know business
India, which has more programmers than any other country
on the planet, is rapidly becoming the world's back office.
Ireland has moved from milking cows to milking Microsoft in
a generation. These feats of economic transformation have
been accomplished by leveraging one formidable resource that
both countries possess in abundance; people and their knowledge.
Across the developed and developing world there is growing
recognition of the power of knowledge and learning to fuel
future productivity and economic growth.
And the guru community concurs. Writers from Thomas A Stewart
to Sumatra Ghosal agree: knowledge is not just power nowadays,
it's money in the bank.
Unlike money, however, knowledge is not something you can
easily put in vaults or move between spreadsheets. Knowledge
has at best an attenuated kind of half-life outside the heads
of people. As anyone involved in education or 'the learning
community' will tell you, its transfer from one head to another
is by no means a straightforward business. Until knowledge
is released through learning it is, in fact, quite inert and
useless.
Brains set fire to knowledge.
And this fact is the rock on which many tech-driven versions
of knowledge management have foundered. 'Managing' knowledge
might well be the wrong strategy - or at the very least the
wrong terminology - for something so emergent, chaotic and
loose by its very nature.
This new white paper by Donald Clark, Epic, explores
the nature of knowledge in its relationship to learning, calling
for a new orientation in our view of how technology should be used
in this area.
White Paper: Knowledge management
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Summary of contents:
- There's no business like know business
- Knowledge and technology
- Knowledge and learning
- Knowledge and e-learning
- Obstacles to sharing
- Unblocking knowledge flow
- Does knowledge need management?
- Ecology through technology
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