Lloyds banks on Epic expertise

PRESS RELEASE
Issued: February 23, 2001

Epic, the UK's leading e-learning company, has further strengthened its hold on the financial services sector, after securing a major initiative from Lloyds TSB.

The e-learning project - the first of its kind put to tender by the bank -involves taking existing face-to-face courses and designing an alternative 'blended' solution, where e-learning plays a significant role.

Epic's Account Director for Lloyds TSB, Andrea Miles, commented: "This is an extremely exciting initiative for Epic.

"We are taking a range of courses and applying Epic's 'learning object methodology' to them. This means that, as we have a number of courses to work with at one time, we can apply a design, which will reduce duplication of effort and ensure consistency in our approach. The ultimate objective is for us to ensure Lloyds TSB can maximise the overall cost effectiveness of their training provision by pinpointing elements of the face-to-face courses that can be delivered effectively online."

The courses that are being converted include the learning of soft skills, management, selling skills, induction and product knowledge.

Lloyds TSB's Group HR Business Director, Paul Turner, confirmed: "This is a large project for the bank, part of a significant initiative to e-enable our HR function. We wanted a partner that could not only demonstrate expertise in e-learning, but also had the capability in terms of resources and quality systems to support an initiative of this scale.

"Epic's response to our brief provided a creative approach to treatment of content, as well as showed an understanding of return on investment and dealing with cultural change in implementing new learning strategies - all very important to this project."

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