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Book review

E-moderating: The Key to Teaching & Learning Online

RoutledgeFalmer, January 2004
Author: Gilly Salmon

Review by Mark Harrison, Epic Group plc

Gilly Salmon first captured her experiences of e-moderating in the first edition of this book back in 2000. Back then, the use of tutoring online was confined primarily to academic learning support. Her ideas on computer mediated conferencing (CMC) were well presented and her five step model (Access and Motivation followed by Online Socialisation then Information Exchange, Knowledge Construction and finally Development) became a core model that many fledgling e-moderators adopted.

For anyone involved in supporting learners progressing through an academic course or seeking formal qualifications, the book provided a wealth of examples and great tips. The bulk of interested readers came from this world, and it has become a 'must have' reference for lecturers and teachers.

For those in the training world, with the absence of much in the way of practical examples, it was at least somewhere to start, and so, many virgin e-trainers used the core principles to create their own training-orientated models. It would have been nice to have non-academic examples but hey, you can't have everything…

Three years have passed since, and the world has moved on (a little!). E-moderation in education has become more established. The Training world now recognises the value of e-tutoring, but has found it difficult to apply a support model that works well for those seeking qualifications but which is harder to introduce in the workplace (where the motivation to study is less pronounced).

Learning specialists are now offered a revised edition of Gilly Salmon's e-moderating bible, whose appearance raises three questions:

  • If you are in education but didn't read the first edition of E-moderating , should you now rush out to buy the latest version?
  • If you already have an old copy, should you upgrade to the latest version?
  • If you are from the training world, does the new book give you greater guidance for supporting workplace learning online?

The simple answers to these questions are: definitely, probably and not really.

If you don't already have a copy and want to build up your e-moderating expertise, you should get onto Amazon immediately. Every aspect of the topic is simply and clearly documented. The 'Resources for Practitioners' section in particular provides an invaluable set of checklists.

For anyone who has a well thumbed copy of the original, this latest edition provides new examples and some fascinating new reflections on what has happened in the intervening years. I particularly liked the different scenarios in which e-moderation can provide very different models of support - expressed as different planets i.e. Planets Contenteous (sic), Instantia, Nomadic and Cafélattia.

There is enough to seriously consider an upgrade (or to persuade a colleague to do so!). For the extra examples and enhanced 'Resources for Practitioners', it's definitely worth getting your hands on a copy.

However, for those inhabitants of Planet Corporate Training, the emphasis (and the examples) still assume a world of formal qualification-based courses. This is not to say that you won't get value from the models, as many of the tips for getting greater engagement can be applied outside academia; it would just be far more useful if there were case studies and examples that directly demonstrated e-moderation being used successfully in a training situation.

Perhaps, this might just be a driver for a third edition? In the meantime, though, try and get a look at the latest edition of E-moderating. There are few better places to get your first introduction to the subject, whatever world you inhabit.

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