Epic Service Desk
Support for your e-learning users and administrators...
We are the only UK e-learning company with our own service desk - dedicated specialists providing outstanding service to users and administrators of e-learning and educational software. This includes software delivered from web portals, e-commerce sites, intranets, hosted platforms, LMSs, Epic’s own Arena learning portal and on DVD/CD-ROM.
Audiences range from a few hundred users right up to global audiences of over 250,000 users and administrators worldwide, for clients such as easyJet, Barclays, CWDC, The Pensions Regulator and UKTI.
We aim to fix 90% of queries first time, and quickly – users aren’t held in a queue or passed from agent to agent:
- ISO 9001:2008 accredited process: All issues are recorded and tracked via our in-house ITIL-based (Information Technology Information Library) call logging system.
- Proactive approach to reducing call volumes: Regular reports on call volumes ensure we spot typical issues, identify root causes and take action to prevent queries arising, so minimising clients’ costs.
- ‘Pay-as-you-go’ pricing: This provides transparency of costs and ensures clients only pay for support given.
So whether you want us to support your own programmes, other suppliers' e-learning/software, or programmes developed by Epic, we're here to help.
Download the Epic Service Desk brochure
